Contact Center Specialist

Frontier Communications is seeking a confident and reliable Contact Center Specialist to join our team in Dallas, Texas. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:1. Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback.2. Provide exceptional customer service by addressing customer needs and resolving problems in a timely and professional manner.3. Document all customer interactions accurately in the company's database.4. Collaborate with other team members to ensure a seamless customer experience.5. Participate in training sessions to enhance product knowledge and customer service skills.6. Adhere to company policies and procedures at all times.

Requirements:1. Confident and reliable individual who can handle customer interactions with ease.2. Strong leadership and planning skills to effectively manage customer inquiries.3. Excellent communication skills both verbal and written.4. Ability to work in a fast-paced environment and adapt to changes quickly.5. High school diploma or equivalent.6. Must be able to work part-time, including evenings and weekends.

Benefits:1. Free food provided during shifts.2. Free accommodation for those who qualify.3. Disability insurance offered for all employees.

Working Environment:At Frontier Communications, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration and teamwork, creating a supportive and inclusive work environment for all employees to thrive.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:Frontier Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.