Contact Center Representative - Remote Work

Job Description:

Western Digital is seeking a Contact Center Representative to join our team on a part-time basis, working remotely from San Jose, California. As an Associate Level representative, you will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with product information, troubleshooting, and issue resolution.3. Provide technical support for Western Digital products and services.4. Document customer interactions and resolutions accurately in the system.5. Collaborate with other departments to address customer needs and escalate complex issues as necessary.6. Meet and exceed key performance indicators related to customer satisfaction and response times.

Requirements:1. 2 years of experience in a customer service or contact center role.2. Passionate about helping customers and resolving their issues.3. Resourceful problem solver with strong cooperation skills.4. Ability to think strategically and prioritize tasks effectively.5. Excellent communication skills, both written and verbal.6. Proficiency in using customer service software and computer systems.7. High school diploma or equivalent required; college degree preferred.

Benefits:- Dental insurance- Relocation allowance- Paid overtime

Working Environment:At Western Digital, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the best possible service and support to our customers.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement:Western Digital is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply for this position, regardless of race, gender, age, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.