Contact Center Representative

Job summary
Inbound/Outbound calls to address client needsProvide expert customer service and tax knowledgeMake sales or recommendations for products or services
Job seniority: entry level
Responsibilities
• Respond efficiently and accurately to client inquiries• Present a professional, courteous, and confident demeanor• Take ownership in assisting, researching, or resolving customer issues• Engage in active listening and diffuse angry clients• Utilize software, databases, scripts, and tools appropriately• Research and provide accurate information to recommend next best action• Document customer records and cases diligently and accurately
Requirements
• 1-3 years previous call center experience• High School Diploma/GED or equivalent related business experience• Strong written and verbal communication skills• Great active listening skills• Exceptional interpersonal and rapport building skills• Patient and empathetic attitude• Strong time management and organizational skills• Comfortable working in a fast-paced environment• Computer literacy, ability to learn new technologies• Phone skills, including familiarity with complex or multi-line phone systems
Key Skills Needed
• Call center experience• Written and verbal communication skills• Active listening skills• Interpersonal and rapport building skills• Time management and organizational skills• Computer literacy• Phone skills