Contact Center Representative

Job Description:

Sonic Automotive is seeking a motivated and passionate Contact Center Representative to join our team in Jacksonville, Florida. As a part-time Associate Level employee, you will play a crucial role in providing outstanding customer service and support to our clients.

Responsibilities:- Answering incoming calls from customers and assisting with inquiries, issues, and concerns.- Conducting research and providing accurate information to customers.- Working closely with team members to ensure efficient and effective communication.- Handling customer complaints and resolving issues in a professional manner.- Utilizing CRM software to accurately document customer interactions and follow-up procedures.- Meeting and exceeding established performance metrics and goals.- Participating in ongoing training and development opportunities to enhance skills and knowledge.

Requirements:- Minimum of 4 years of experience in a customer service or contact center role.- Excellent communication skills, both verbal and written.- Strong research skills and attention to detail.- Ability to work well in a team environment and collaborate with others.- Motivated and passionate about providing exceptional customer service.- Visa sponsorship available for qualified candidates.- Paid overtime opportunities for eligible employees.

Benefits:- Joining bonus for new hires.- Visa sponsorship available for qualified candidates.- Paid overtime opportunities for eligible employees.- Working environment that recognizes and rewards based on performance and merit.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:Sonic Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.