Contact Center Officer - Work From Home

Job Description:

As a Contact Center Officer at Cisco, you will be responsible for providing exceptional customer service and support to our clients. This is a work-from-home position based in San Antonio, Texas, and is part-time with an entry-level seniority level requiring at least 1 year of experience.

Responsibilities:1. Handle incoming calls, emails, and messages from customers.2. Provide accurate information and resolve customer inquiries in a timely manner.3. Maintain a high level of professionalism and courtesy at all times.4. Utilize creativity and strategic planning skills to deliver innovative solutions to customer issues.5. Collaborate with team members to ensure consistent service delivery.6. Document customer interactions and update customer records as needed.7. Strive to meet and exceed customer satisfaction goals.8. Perform other related duties as assigned.

Requirements:1. Reliable and hardworking individual with a positive attitude.2. Strong communication skills, both written and verbal.3. Ability to multitask and work in a fast-paced environment.4. Minimum of 1 year of experience in a customer service role.5. Demonstrated creativity and strategic planning skills.6. High school diploma or equivalent.

Benefits:1. Vision insurance.2. Company-provided equipment.3. Visa sponsorship for qualified candidates.

Working Environment:At Cisco, we promote equality and fairness for all employees. We strive to create an inclusive and diverse work environment where everyone is valued and respected.

Deadline to Apply:May 17, 2024

Equal Opportunity Statement:Cisco is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.