Job Description:
Williams is currently seeking a dedicated and reliable Contact Center Officer to join our team. This position offers the flexibility to work from home in Indianapolis, Indiana, US. As an Entry Level Contact Center Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Responsibilities:1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner.2. Resolving customer complaints and issues efficiently and effectively.3. Keeping accurate records of customer interactions and transactions.4. Collaborating with team members to ensure a seamless customer experience.5. Analyzing customer feedback to identify areas for improvement and implementing solutions.6. Adhering to company policies and procedures while maintaining confidentiality of customer information.7. Meeting and exceeding performance targets and KPIs.8. Willingness to work flexible hours and weekends as needed.
Requirements:1. Bachelor's degree preferred or equivalent work experience.2. Minimum of 1 year of experience in a customer service or call center role.3. Excellent communication skills and a positive attitude.4. Strong analytical skills and problem-solving abilities.5. Ability to work independently and as part of a team.6. Proficiency in Microsoft Office and CRM software.7. Strong attention to detail and organizational skills.8. Ability to adapt to changing priorities in a fast-paced environment.
Personality Traits: Dedicated, ReliableSoft Skills: Analysis, Cooperation
Benefits:- Disability insurance- Company-provided equipment- Paid overtime
Working Environment:At Williams, we are a company that transcends borders and promotes collaboration on a global scale. Our Contact Center Officers have the opportunity to work with colleagues from around the world, gaining valuable experience in a diverse and inclusive environment.
Equal Opportunity Statement:Williams is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating a positive and inclusive work environment for all employees.
Deadline to apply: ********
Join our team at Williams and make a difference in the lives of our customers every day! Apply now to become a Contact Center Officer and take the next step in your career.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
