Contact Center Officer

Job Description:

Navistar International is seeking a Contact Center Officer to join our team in San Francisco, California. As a Contact Center Officer, you will play a crucial role in providing exceptional customer service and support to our clients. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and timely manner.2. Resolve customer complaints and issues efficiently and effectively.3. Provide product information and guidance to customers.4. Process customer orders and manage customer accounts.5. Collaborate with other departments to ensure seamless communication and customer satisfaction.6. Assist with training new team members and provide ongoing support.7. Meet and exceed performance metrics and goals set by management.8. Maintain accurate records of customer interactions and transactions.

Requirements:1. Resilient and driven personality traits.2. Strong leadership and persuasion skills.3. Excellent communication and interpersonal abilities.4. Ability to multitask and prioritize workload effectively.5. Proficiency in Microsoft Office and CRM software.6. Prior experience in a contact center or customer service role preferred.7. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits:- Company transportation provided- Travel opportunities- Gym membership- Opportunities for professional development and advancement

Working Environment:At Navistar International, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where every team member is valued and encouraged to succeed.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:Navistar International is an equal opportunity employer and is committed to providing an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.