Job Description:
Salesforce is seeking a passionate and dedicated Contact Center Manager to join our team in Jacksonville, Florida. In this mid-to-senior level role, you will be responsible for managing our contact center operations to ensure excellent customer service and support.
Responsibilities:1. Develop and implement contact center strategies to improve efficiency and customer satisfaction.2. Manage a team of contact center agents, providing coaching, training, and performance feedback.3. Monitor and analyze contact center metrics to identify trends and areas for improvement.4. Collaborate with other departments to ensure seamless integration of contact center processes with overall company operations.5. Implement innovative solutions to streamline contact center operations and enhance the customer experience.6. Develop and maintain contact center policies and procedures to ensure compliance with company standards and regulations.7. Conduct regular evaluations and assessments of contact center performance, including call quality and response times.8. Lead strategic planning initiatives to drive continuous improvement and growth in the contact center.
Requirements:1. Bachelor's degree in business administration or related field.2. Minimum of 7 years of experience in contact center management.3. Strong leadership skills with a proven track record of managing a contact center team.4. Excellent communication and interpersonal skills.5. Ability to think strategically and implement innovative solutions.6. Knowledge of contact center technologies and best practices.7. Experience with workforce management and scheduling software.8. PMP certification is a plus.
Personality Traits: Passionate, DedicatedSoft Skills: Innovation, Strategic Planning
Benefits:- Retirement plan- Joining Bonus- Paid sick leave
Working Environment:Join our team at Salesforce and be part of a company that pioneers change and sets industry benchmarks. Work in a collaborative and dynamic environment where your contributions will make a real impact.
Deadline to apply: May 25, 2024
Equal Opportunity Statement:Salesforce is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
