Job Description:
We are currently seeking a Contact Center Manager to join our team at Lear in Fort Worth, Texas. As a Contact Center Manager, your main responsibility will be to oversee the day-to-day operations of our contact center, ensuring that our team of customer service representatives deliver exceptional service to our customers.
Responsibilities:- Manage and supervise a team of customer service representatives, providing coaching and guidance as needed- Develop and implement strategies to improve customer service and overall contact center performance- Monitor key performance indicators (KPIs) and implement action plans to meet and exceed targets- Handle escalated customer complaints and provide swift resolution- Collaborate with other departments to ensure seamless communication and processes- Conduct regular training sessions to enhance the skills of the customer service team- Stay updated on industry best practices and implement innovative solutions- Prepare and present reports on contact center performance to senior management
Requirements:- 5 years of experience in a contact center or customer service management role- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Driven and energetic personality with a passion for delivering exceptional customer service- Proven track record of innovation and continuous improvement in a contact center environment- Ability to work well in a team and foster a collaborative work environment- Flexibility and adaptability to changing priorities and deadlines
Benefits:- Life insurance coverage- Paid overtime opportunities- Paid Time Off (PTO) for part-time employees
Working Environment:At Lear, we offer a flexible environment that values efficiency and adaptability. We encourage our team members to embrace change and innovate to drive success.
Equal Opportunity Statement:Lear is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Deadline to Apply:June 7, 2024
If you meet the requirements and are interested in joining our team as a Contact Center Manager, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
