Contact Center Intake Agent Location Remote in Southfield, MI : Intake Specialist Michigan's largest plaintiff personal injury firm is looking for a highly motivated and hard-working candidate to fill the position of Intake Specialist.
This position is an excellent opportunity for a highly driven and enthusiastic candidate, who shares our vision, passion, and dedication to serve our customers, quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunity for professional and financial growth.
Job Summary: The Contact Center Intake Agent is a pivotal role responsible for managing incoming calls and inquiries, ensuring a positive customer experience. The ideal candidate possesses contact center experience, the ability to work weekends, excellent time management, and a commitment to teamwork. Preferred qualifications include knowledge of Michigan No-Fault Auto Law, technical proficiency with Salesforce and Zoom softphones, and a reliable home office setup meeting specific requirements.
Key Responsibilities: Customer Interaction: Provide exceptional customer service by addressing inquiries, concerns, and requests. Utilize effective communication skills to ensure a positive customer experience. Enjoy engaging with people and excels in interpersonal communication. Provide empathetic guidance to prospective clients in the initial stages of the legal process, offering support during a challenging period in their lives. Availability: Demonstrate flexibility by being available to work at least one weekend shift. Accommodate variations in work schedules based on business needs. Time Management and Punctuality: Exhibit strong time management skills to prioritize tasks effectively. Ensure punctual and reliable attendance during scheduled shifts. Team Collaboration: Work collaboratively with team members and other departments to resolve customer issues. Contribute to a positive team environment through effective communication and cooperation. Feedback and Improvement: Display a willingness to receive and apply constructive feedback for personal and professional development. Continuously strive for improvement in customer service skills and efficiency. Technical Proficiency: Possess strong computer and technical capabilities. Preferred knowledge of Salesforce and Zoom softphones to enhance job performance. Home Office Requirements: Ensure a reliable internet connection with a minimum download speed of 100 Mbps. Maintain a quiet work environment conducive to effective customer interactions. Use a company-provided headset and a second monitor for enhanced productivity. Qualifications: Previous experience in a contact center or customer service role. Excellent communication and interpersonal skills. Familiarity with customer service software and technical proficiency. Ability to adapt to a dynamic work environment. High school diploma or equivalent. This comprehensive outlines the key responsibilities, preferred qualifications, and specific requirements for the Contact Center Intake Agent position, providing a clear understanding of the skills and attributes sought in potential candidates.
Shifts available:
Monday - Friday 3pm - 11:30pm
Tuesday - Saturday 10am - 6:30pm
Sunday - Thursday 8am - 4:30pm
