Job Description:
Valero Energy is seeking a Contact Center Associate to join our team and work remotely from home in Charlotte, North Carolina. This part-time position is ideal for someone with at least 2 years of experience in a contact center or customer service role. As an Associate Level Contact Center Associate, you will be responsible for handling inbound and outbound customer calls, emails, and chats to provide exceptional customer service and support.
Responsibilities:- Answering incoming customer calls, emails, and chats in a professional and courteous manner- Providing accurate information and assistance to customers regarding products, services, and policies- Resolving customer issues and escalating to management when necessary- Documenting customer interactions and maintaining accurate records in the company's CRM system- Collaborating with team members and other departments to ensure customer satisfaction- Contributing to process improvements and providing feedback on customer trends
Requirements:- Adaptability and resourcefulness to handle a variety of customer inquiries and situations- Strong project management and planning skills to prioritize tasks and meet deadlines- Excellent communication skills, both verbal and written- Previous experience in a contact center or customer service role preferred- High school diploma or equivalent required; associate's or bachelor's degree a plus- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a team
Benefits:- Visa sponsorship for qualified candidates- Medical coverage for part-time employees- Disability insurance coverage- Opportunity to work remotely from home
Working Environment:As a Contact Center Associate at Valero Energy, you will work in a dynamic environment where data is leveraged to inform decisions and drive strategic initiatives. You will have the opportunity to collaborate with a talented team of professionals and contribute to the ongoing success of the company.
Equal Opportunity Statement:Valero Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.
Deadline to apply: May 29, 2024
Join Valero Energy as a Contact Center Associate and help us provide exceptional customer service to our clients while enjoying the benefits of working from home in Charlotte, North Carolina. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
