Job Description:
Franklin Resources is currently seeking a dedicated and hardworking Contact Center Associate to join our team in Houston, Texas. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kick-start their career in the financial services industry.
Responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner.2. Provide information and assistance to clients regarding their accounts and financial products.3. Resolve customer inquiries and concerns promptly and effectively.4. Utilize various computer systems to input and retrieve customer data.5. Meet or exceed performance metrics such as call handling time and customer satisfaction scores.6. Collaborate with team members and other departments to ensure a seamless customer experience.7. Stay up-to-date on industry trends and changes in products and services.8. Adhere to company policies and procedures at all times.
Requirements:1. High school diploma or equivalent.2. Excellent communication and interpersonal skills.3. Strong emotional intelligence and the ability to empathize with customers.4. Adaptability to changing situations and priorities.5. Basic computer skills and familiarity with Microsoft Office suite.6. Ability to work in a fast-paced environment and handle a high volume of calls.7. Willingness to learn and grow within the company.8. Must be a team player and contribute to a positive work environment.
Benefits:1. Dental insurance.2. Paid sick leave.3. Free food.
Working Environment:At Franklin Resources, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to providing equal opportunities for all employees to succeed and grow within the company.
Deadline to Apply: June 12, 2024
Equal Opportunity Statement:Franklin Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
