Contact Center Associate

If you are looking for a career with a company that values honesty, integrity, and a passion for service and community involvement, join the Bank Midwest team! We are seeking a full-time Contact Center Associate.
Responsibilities / Duties:
Provide exemplary service by addressing and resolving customer inquiries and issues. Assist customers with requests and transactions using one of our communication channels (phone, email, text, chat, Interactive Teller Machine). Handle routine banking transactions (deposits, withdrawals, cashing checks, handling payments, etc.). Identify Bank Midwest products and services that best fit customer needs. Competencies:
Strong interpersonal and customer service skills. Proficient in PC based applications (Microsoft, etc.). Strong verbal and written communication skills. Excellent organizational and problem-solving skills. Schedule:
The Customer Call Center is open Monday-Friday, 8 am to 6 pm. Contact Center Associates are scheduled to work an 8-hour shift during call center hours of business. Will work a Saturday rotation (8 am to Noon). When scheduled to work Saturday, there will be a half day off during the work week. Benefits:
Competitive compensation package, including 401k plan with company match, Employee Stock Ownership Plan, and Bonus Plan. Medical, Dental, Vision Insurance. H.S.A. and F.S.A options. Paid Time Off, Paid Holidays. Employer paid life insurance and long-term disability. Internal growth opportunities. Compensation based on experience and qualifications. Education:
High School Diploma / GED, vocational training or equivalent. Equal Opportunity Employer