Contact Center Assistant - Work From Home

Job Description:

Coca-Cola European Partners is seeking a Contact Center Assistant to join our team in New York City, New York. This is a part-time, entry-level position that allows you to work from home. We are looking for individuals who are driven, dedicated, and possess strong problem-solving and time management skills.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Provide product information, resolve customer complaints, and process orders- Assist with data entry, filing, and administrative tasks as needed- Ensure customer satisfaction by following up on inquiries and resolving issues- Collaborate with team members to improve customer service processes and procedures

Requirements:- High school diploma or GED- Strong communication skills, both written and verbal- Proficient in Microsoft Office and customer service software- Ability to multitask and prioritize tasks effectively- Must be able to work independently and as part of a team- Driven and dedicated attitude towards work

Benefits:- Company transportation for in-person meetings or training- Paid overtime for extra hours worked- Retirement plan options for long-term financial security

Working Environment:At Coca-Cola European Partners, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where employees can grow and thrive in their careers.

Equal Opportunity Statement:Coca-Cola European Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. We welcome and encourage individuals from all backgrounds to apply.

Deadline to apply: May 7, 2024

If you meet the requirements and are interested in this exciting opportunity to join our team as a Contact Center Assistant, please submit your resume and cover letter to [contact information].How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.