Job Description:
Symantec, a leading cybersecurity company, is seeking a Contact Center Assistant to join our team in Austin, Texas. This is a part-time, remote work position at the Associate Level, suitable for individuals with a minimum of 4 years of experience in customer service or contact center roles. As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- Manage inbound and outbound calls, emails, and live chats from customers- Address customer inquiries, concerns, and complaints in a professional and timely manner- Identify and escalate priority issues to the appropriate team members- Document all customer interactions in our CRM system accurately- Collaborate with team members to ensure a seamless customer experience- Meet and exceed performance metrics related to customer satisfaction and response time- Assist with various administrative tasks as needed
Requirements:- Resourceful and driven individuals who are able to work independently and under pressure- Strong teamwork skills, able to collaborate effectively with colleagues and stakeholders- Excellent communication and persuasion skills to effectively address customer needs- Experience in a contact center, customer service, or related field is preferred- Proficiency in using CRM systems and other contact center technology- Must have a quiet and dedicated workspace to work remotely- High-speed internet connection and reliable computer equipment provided by the company
Benefits:- Dental insurance- Company-provided equipment for remote work- Joining bonus for successful candidates- Opportunity to work in an innovative and efficient technology-driven environment
Equal Opportunity Statement:Symantec is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: June 10, 2024
If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Contact Center Assistant position at Symantec in Austin, Texas. Join our team and help us protect and empower businesses through cutting-edge cybersecurity solutions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
