Job Description:
First Data is seeking a dedicated and confident Contact Center Assistant to join our team in Phoenix, Arizona. As a part-time Associate Level position, the Contact Center Assistant will be responsible for providing exceptional customer service and support to clients through various communication channels. The ideal candidate will have at least 3 years of experience in a similar role and possess strong research and strategic planning skills.
Responsibilities:- Manage inbound and outbound calls, emails, and live chats to assist customers with inquiries, issue resolution, and account maintenance.- Conduct research to provide accurate and timely information to customers.- Assist with strategic planning to improve customer satisfaction and retention.- Collaborate with cross-functional teams to resolve customer issues efficiently.- Maintain accurate records and documentation of customer interactions.- Provide feedback to management on trends and issues identified through customer interactions.- Handle escalated customer complaints with professionalism and empathy.
Requirements:- 3 years of experience in a customer service role.- Excellent communication and interpersonal skills.- Strong research and strategic planning abilities.- Proficiency in Microsoft Office suite and CRM software.- High school diploma or equivalent.- Ability to work in a fast-paced environment and multitask effectively.- Bilingual skills (Spanish) a plus.
Benefits:- Profit sharing opportunities.- Disability insurance coverage.- Free food provided in the office.- Opportunities for growth and career development.
Working Environment:At First Data, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and supportive atmosphere where employees can thrive and excel in their roles.
Equal Opportunity Statement:First Data is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage applicants of all backgrounds to apply for this position.
Deadline to Apply:Interested candidates should submit their application by May 16, 2024. We look forward to welcoming a dedicated Contact Center Assistant to our team in Phoenix, Arizona.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
