Job Title: Constituent Relationship Mgmt Admin Pr
Requisition Number: RE45482
Department Name: 8T110:College of Social Work
Work Location: Lexington, KY
Grade Level: 47
Salary Range: $56,596-93,358/year
Type of Position: Staff
Position Time Status : Full-Time
Required Education: BS
Click here for more information about equivalencies:: Required Related Experience: 6 yrs
Required License/Registration/Certification: None
Physical Requirements: physical movements typical of desk work (sitting, typing, exposure to screen time for prolonged periods of time); bending/twisting; repetitive movements of arms, legs, hands, fingers. Lifting/pushing/pulling objects up to 30lbs
Shift: Monday – Friday 8:00am – 5:00pm with evenings and weekends as needed
Job Summary: THE UNIVERSITY OF KENTUCKY, COLLEGE OF SOCIAL WORK (CoSW) is a renowned leader in social work. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, the CoSW works to improve the human condition. Always, in all ways. As the state's flagship university, CoSW is committed to actualizing our mission through innovative, accessible academic programming. CoSW is home to Bachelor of Arts in Social Work (traditional and online), Master of Social Work (hybrid and online), Doctorate of Social Work (online), and PhD (traditional) degree programs. In addition to Lexington's main campus, we have a satellite campus at Fort Sam Houston in San Antonio, Texas. CoSW is currently seeking a Constituent Relationship Management (CRM) Administrator Principal. The position's major job responsibilities are as follows: System Architect
Manage CoSW CRM. Interface with multiple stakeholders and provide professional expertise and feedback to direct efforts. CRM assets focusing on academic-related strategic goals will be a primary focus. Create roadmaps and independently prioritize their order for final approval at direction of the Dean. Contribute to, evaluate, and mentor the work of the CRM Specialist. Data Management
Governance and scaffolding processes to maintain data integrity and cleansing. Independently develop and improve processes related to methodology. Determine the cost of labor and expenditures of various processes and choose the most efficient method. Direct the CRM Specialist to follow processes developed and be responsible for their execution. Leadership
Manage and lead the CRM Specialist. Set goals and deadlines, along with senior leadership and CoSW stakeholders to meet the CRM needs of the College. Responsible for overseeing day-to-day operations, delegating tasks and setting goals as well as monitoring training and professional development needed for departmental demands. Documentation
Develop appropriate documentation regarding system performance. Communicate with senior leadership on necessary process changes, down times, etc. and what their effects are on CoSW stakeholders. Continually update documentation in order to present current best practices to meet departmental deadlines. Teamwork
Capable of leading a team in defining, designing, and implementing business-critical strategies. Serve as a key approver on CoSW data and user policies. Track industry-leading best practices for CRM usage and systems designs while reviewing their continuous improvement as part of a team concept Does this position have supervisory responsibilities? : Yes
Preferred Education/Experience: Senior level marketing and communications in a higher education setting. Digital communications and advanced data processing/manipulation techniques preferred.
Deadline to Apply: 06/03/2024
University Community of Inclusion: The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
