Constituent Engagement and Services Manager - MOCRS
Washington DC, DC
Full Time
Mayor's Office of Community Relations and Serivces (MOCRS)
POSITION:
Constituent Engagement and Services Manager - Mayor's Office of Community Relations and Services (MOCRS)
SALARY: Excepted Service Grade 7 ($93,118 to $116,483)
INTRODUCTION:
The Mayor's Office of Community Relations and Services (MOCRS) enactsresolutions to issues facing residentsefficiently and proactively, through collaborative partnerships with District of Columbia Government agencies, offices or elected officials and a relentless commitment to the betterment of our community. The Director of the Mayor's Office of Community Relations and Services (MOCRS) is an appointed member of the Bowser Administration, and serves as a member of the Mayor's Cabinet.
MOCRS empowerresidents to participate, lead and organize efforts to better their community by way of community engagement, training, service, philanthropy, conflict resolution, mentorship, advocacy and coalition building in all 8 Wards of Washington, DC. Learn more about MOCRS here.
Constituent Engagement and Services Manager
A new addition to team MOCRS, the Constituent Engagement and Services Manager willrepresent the Executive Office of the Mayor in handling constituent issues and work under the supervision of the Director of MOCRS. The CSL will serve as the primary manager of constituent engagement and service coordination in their assigned Ward, and will manage a Ward Engagement Team, including Community Outreach and Relations Specialists (MOCRS) and Assistant MOCRS.
MAJOR DUTIES AND RESPONSIBILITIES:
Lead a Ward Engagement Team in identifying and serveas one of the Mayor's primary representatives to address constituents issues.
Coordinate effective and timely response to individual constituent inquiries, concerns, and requests for assistance (in person, via phone, email, and mail) within assigned Ward.
Assist constituents with addressing a range of concerns including, but not limited to housing, health care, social service, education, environment, and economic development issues
Maintain relationships with District stakeholders, Council, Advisory Neighborhood Commissions (ANC), government agencies, community boards, block/tenant associations, non-profit organizations etc., to ensure responsiveness to constituent concerns and quality service delivery
Monitor and track constituent correspondence and related engagements in online database
Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing
Provide periodic reports for the District Director on active and pending cases in assigned issue areas, and updates documenting agency responses to inquiries and requests
Identify emerging community issues and assess cases for trending problems which may require more in depth coordinated response or policy action, and make recommendations to help guide the office's response, as appropriate
Represent the Mayor and District government at select events and community meetings throughout assigned Ward.
Work in collaboration with various units within the Mayor's Office and Distirct government, to resolve constituent issues and to assist with planning and implementation of community outreach activities, meetings and other office-sponsored forums
Draft memoranda, and reports documenting community engagement conducted in the Ward,
Responsible for organizing D.C. residents and neighborhood business representatives into citizen involvement groups for the expressed purpose of participating in programs and other activities under the auspices of the District government which are designed to enhance the quality of life at the neighborhood level.
Acts as a focal point for citizen contact by providing for information referrals on agency activity development projects to citizen groups and other concerned individuals.
Ensures that timely responses are made to citizen complaints and inquiries via spot-checking and/or field trips.
Maintains close working relationships with resident and commercial development councils, housing commissions and citizen participation advocates, which serve the District of Columbia.
Performs other related duties as assigned.
REQUIREMENTS AND RELEVANT EXPERIENCE
A minimum of three (3)years management /supervisory or leadership experience, including volunteer, community group and employment activities
Demonstrated knowledgeof the constituent, programs and services provide by and for residents of theDistrict of Columbia.
Strong and demonstrated knowledge of the District's government and private sector groups such as civic organizations and ANC's with direct connections/engagement to each.
Knowledge and understanding of the District's residents and neighborhood business representatives with demonstrated past experiencein linkingcitizen involvement groups to the District government.
Ability to communicate well, both orally and in writing, to a variety of audiences, including local, state, regional, and federal agency officials; technical staff; and organizations and individuals regarding community relations efforts.
We are seeking a dynamic individualwith exceptional organizing and problem solving skills. If you're interested, please upload your credentials.
DOMICILE REQUIREMENT:
District law requires that each new appointee to the Excepted and Executive Service either: (1) be domiciled in the District of Columbia at the time of appointment; or (2) establish District domicile within one hundred eighty (180) days of appointment. The law also requires that Excepted and Executive Service employees maintain District domicile during the period of the appointment. Failure to maintain District domicile during the period of the appointment will result in forfeiture of employment.
SALARY RANGE
The salary range and/or specific salary for this position is posted in the introduction. Where a specific salary is listed, extended offers will be for that exact amount.
Where a range is listed, negations will not go beyond the range.
Please acknowledge your have reviewed this section. *
Ethical considerations
Have you ever been investigated, disciplined, or cited for a breach of ethics for unprofessional conduct by, or been the subject of a civil complaint before a court, administrative agency, professional association, disciplinary committee, or other professional group? If so, please explain. *
Ethical Considerations
Do you have any outstanding civil liability for taxes, fees, or other payments to the District, federal, or other state or local governments, either contested or uncontested? If so, please explain and provide documentation of attempts to pay the amount owed or to resolve the disputed claim. *
Are you currently an employee of the District of Columbia government? *
If yes, what Agency and position?
Are you currently an Advisory Neighborhood Commissioner (ANC)? *
In which ward of Washington, DC do you currently reside? *
REQUIRED BACKGROUND AND EXPERIENCE:
Please indicate how your background and experience meets the minimum job requirements outlined in THIS job description. Please be specific, point to SPECIFIC experiences on your resume and other information helpful in the screening team assessing your submission. *
BOWSER ADMINISTRATION - APPOINTED POSITION
This position is an appointed role in the Bowser Administration. Please describe why you're interested in being appointed by Mayor Bowser to a role in the Administration. *
LEADING DC'S COMEBACK
Please describe why you're interested in applying for THIS job in the Bowser Administration, AND how you will use it to help lead DC's comeback. *
REFERENCES
Please list references who can substantiate your work experience (include first and last name, phone number, and email) *
PROVIDE A CAREER SNAPSHOT
Please attach a brief biographical statement (similar to a speaker's biography) that outlines your professional history, experiences and education. *
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