Hotel AKA Alexandria is seeking a Conference Services Manager!
AKA Hotels + Hotel Residences is recruiting a Sales and Services Manager to oversee conference services, securing small groups and select sales support responsibilities. This individual will be based out of Hotel AKA Alexandria and assist be responsible for servicing the property's top accounts and securing group business.
Team Member Responsibilities:
Primary contact for meeting and event planner after signing of group contract and responsible for planning/finalizing details until after group departs, ensuring a successful group and repeat bookings
Partner with Food and Beverage, Accounting, and Front Office Operations daily to communicate updates to billing procedures, menus, meeting space set-up, and VIPs
Audit group contract and Delphi contacts and bookings, to ensure accuracy of dates, VIP requests and blocked meeting space
Process Banquet Event Orders in a timely manner for the clients, happily accommodating any changes that are within scope and communicating with team
Distribute Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
Available to meet with clients for pre-convention meetings as required, and host the meeting to include Department heads, upon client request
Assists Director of Sales and Director of Food and Beverage with menu recommendations and updates as needed
Partner with team to field group leads and quote, book, and service social and small corporate group blocks at Hotel AKA Alexandria.
Following group conversion, provide planning and onsite services as requested
Partner with Catering Manager to further drive social events from existing group contract blocks
Support Business Travel segment as requested to include providing administrative support during RFP season ensuring leads are responded to in a timely manner, ensuring internal CRM system is up to date and rates are loaded
Join weekly area sales meeting to review all segments, forecasts, and collaborate on forward-thinking actions
Prepare reports and additional tasks as required by the Director of Sales
Desired Skills & Qualifications
Bachelor's degree from a four-year College or University preferred
Minimum 2-3 years in hospitality preferably in a sales or operational setting
System knowledge preferred in Windows, Opera PMS, Social Tables, and Delphi
Strong guest service, problem-solving, and decision-making skills
Must be energetic, self-starter, and detail-oriented with exceptional interpersonal skills.
Excellent verbal and written communication skills
Strong time management, and organization skills with an emphasis on attention to detail
Must be able to interact with a diversified group of people both internally and externally
Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment
Flexible schedule required based on client needs and time zones
Our Team Members enjoy very generous PTO; Health; Dental; Vision benefit plans and 401(k) with Company match. We recognize and promote top performers because we know that our success is due to your achievements.
AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we're always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high-quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA Residences is available for nightly and weekly stays.
Hotel AKA Alexandria & AKA Hotels+Hotel Residences:
Hotel AKA Alexandria brings a new level of style and sophistication to Old Town, a charming historic destination known for its boutique shopping, art galleries, and waterfront restaurants. Designed by world-renowned architect and designer Piero Lissoni, this tranquil urban retreat enhances your stay in Alexandria, Virginia — just 20 minutes from Washington, D.C. and a short 10-minute drive from Ronald Reagan Washington National Airport.
AKA balances the style and hospitality of an intimate hotel with the space and comfort of an elegantly appointed luxury apartment. Specializing in short and long term stays, AKA stands for exclusive locations, contemporary design and exceptional business, fitness and lifestyle services.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
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