Conference Housing Officer

Full job description Description Title: Student Services Specialist
Position Number: 0080219
Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, STUDENT CO-CURRICULAR SUCCESS, STUDENT RESIDENTIAL LIFE
Location: UH at Manoa
Date Posted: 04/04/2024
Closing Date: 04/18/2024, 11:59 PM, HST
Band: A or B
Salary : salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent


Other Conditions: Special Funds; To begin approximately May 2024, subject to position clearance and availability of funds; this is not a remote position.



PBA Duties and Responsibilities
Conference Housing Services

Assists in the year-round conference housing operation that provides additional revenue for Student Housing Services and programmatic support for the University. Assist with the overall operations of Conference Housing Program including but not limited to: contracts and records management, fiscal processes, and office operations. Responsible for the development, implementation, oversight, and evaluation of conference housing policies, regulations and widely accepted methods and practices. Processes billing and payment to conference groups and vendors according to contractual terms. Resolves complex and difficult procurement, billing, and collection issues as needed. Assist in the oversite of student conferences staff by observing behavioral expectations to monitor their performance by assisting with the selection, training, performance counseling and evaluation. Researches current and future economic issues and trends, and coordinates and reports to the Lead Conference Hosing Officer to implement changes to policies and procedures to optimize work and revenue flow. Implements established metrics to evaluate the effectiveness of programs and services to identify program successes and areas in need of improvements. Assist with the review and implementation of an operating budget for the conference housing program and services offered. Assist in the implementation, and evaluation of marketing strategies to increase and maintain acceptable occupancy levels. In addition to being available during regular business hours, this position must be accessible for after-hour conference housing emergencies, including evening & weekend work hours. Responsibilities require carrying a cell phone. Assist with organizing, researching, coordinating and reporting on special projects as assigned.
Administrative Services

Assist with the SHS early student check-in and late student check-outs process during each semester. Assist with the Student Housing Services emergency housing process. Assists with academic year resident room change process, including the identification of available spaces, and collaboration with SHS Operations and Residential Life. Represents, supports and communicates the overall intent and mission of the University and Student Housing Services' policies and procedures to students, families, faculty/staff, and external community members. Provides support to student residents and departmental groups in various organizational and program planning. Serves on departmental committees with planning efforts, and programs as assigned.
Other duties as assigned



Denotes Essential Functions PBB Duties and Responsibilities
Conference Housing Services

Serves as lead Conference Housing Officer in a year-round conference housing operation that provides additional revenue for Student Housing Services and programmatic support for the University. Responsible for the management of the overall operations of Conference Housing Program including but not limited to: contracts and records management, fiscal processes, and office operations. Responsible for the development, implementation, oversight, and evaluation of conference housing policies, regulations and widely accepted methods and practices. Oversees the timely billing and payment to conference groups and vendors according to contractual terms. Resolves complex and difficult procurement, billing, and collection issues as needed. Supervises student conferences staff; sets behavioral expectations; monitors and evaluates their performance. Develops and implements appropriate strategies for selection, training, performance counseling and evaluation. Researches and evaluates current and future economic issues and trends, and coordinates and implements desired changes to policies and procedures to optimize work and revenue flow. Develops metrics to evaluate the effectiveness of programs and services to identify program successes and areas in need of improvements. Responsible for the development, management, and implementation of an operating budget for the conference housing program and services offered. Responsible for the development, implementation, and evaluation of marketing strategies to increase and maintain acceptable occupancy levels. Evaluate and revise policies and procedures related to the Conference Housing Program and services; Ensures all internal policies and procedures comply with all federal, state, and University policies and procedures, rules and regulations. In addition to being available during regular business hours, this position must be accessible for after-hour conference housing emergencies, including evening & weekend work hours. Responsibilities require carrying a cell phone. Responsible for organizing, researching, coordinating and reporting on special projects as assigned.
Administrative Services

Oversees the SHS early student check-in and late student check-outs process during each semester. Manages the Student Housing Services emergency housing process, including but not limited to, identification of available spaces, administration of emergency housing contract, issuing of temporary meal plan, establishing check-in/out procedures, and coordinating room turnaround. Assists with academic year resident room change process, including the identification of available spaces, and collaboration with SHS Operations and Residential Life. Represents, supports and communicates the overall intent and mission of the University and Student Housing Services' policies and procedures to students, families, faculty/staff, and external community members. Provides support to student residents and departmental groups in various organizational and program planning. Serves on departmental, divisional and university-wide committees, planning efforts, and programs as assigned.
Other duties as assigned



Denotes Essential Functions PBA Minimum Qualifications Possession of a baccalaureate degree in business administration, education, human development, communication, or related field and 0 year(s) of progressively responsible professional experience with responsibilities for providing assistance to groups, individuals, and students in conference housing, or related student services programs; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of conference housing, student housing, or student services, or related field as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies. Functional knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with conference housing or student housing administration. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of conference housing or student housing administration. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing software. PBA Supplemental Minimum Qualifications Ability to work outside of business hours including evenings, weekends and/or holidays as needed. PBA Desirable Qualifications Experience in handling large- and small-scale crisis/emergency situations involving guest welfare and hall safety. PBB Minimum Qualifications Possession of a baccalaureate degree in business administration, education, human development, communication, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for providing assistance to groups, individuals, and students in conference housing, or related student services programs; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Considerable working knowledge of principles, practices and techniques in the area of conference housing, student housing, or student services, or related field as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with conference housing or student housing administration. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of conference housing or student housing administration. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing software. PBB Supplemental Minimum Qualifications Ability to work outside of business hours including evenings, weekends and/or holidays as needed. PBB Desirable Qualifications Experience in handling large- and small-scale crisis/emergency situations involving guest welfare and hall safety. TO APPLY :
Click on the "Apply" button on the top right corner of the screen to complete an application and attach ALL the required documents.
Documents include:

Cover letter explaining how you meet the minimum and desirable qualifications AND which level, PBA or PBB, you are applying for; Current Resume; Official transcript(s) showing the degree and coursework to date appropriate to the advertised position (copies are accepted; however, original official transcripts will be required at the time of hire); Names and contact information (telephone number and email addresses) of three (3) professional references. The application will be considered incomplete if materials are unreadable or illegible or password protected, and will not be considered Please REDACT references to social security numbers and birth date on submitted documents. Late or incomplete applications may not be considered.
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Inquiries: Adele Fujita, or

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