Top Reasons to Work With GHG You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development What You'll Be Doing May include, but not limited to: Work directly in a diverse atmosphere with clients and VIPs from all over the world on a personal level and then share information with staff to personalize guest experiences Own the VIP and Amenities processes; ensuring items are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etc Continuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractions Organizing and ordering inventory to keep the team stocked and ready Purchase items, creatively assemble, and deliver gift baskets/ Radisson Rewards packages Decorate rooms, gifts, and packages accordingly for special occasions Meet needs of guests with specific preferences Interact with and greet guests in lobby Build positive relationship with guests Find new ways to create exemplary guest experiences Implement operating procedures and standards Work towards goals to benefit the company and the team Move between tasks and roles with ease Balance and have knowledge of all units of the front office team Execute daily shift processes to adhere to standard operating procedures Take initiative and stay curious to create new efficiencies for the team Read and comprehend consistently changing procedures and directions Respond to guests' concerns and complaints with empathy while upholding policy Read, discern and problem solve billing disputes clearly and confidently Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience Contribute to an energetic and positive work environment Good stewardship of organization time and resources Provide information about services available in the community, local attractions and events Understand what events are being held in the hotel utilizing multiple platforms Sell and upsell a variety of opportunities and products on the fly Perform the basic functions of a Front Desk associate Responsible for continued training in product knowledge and service standards Perform other duties as assigned, requested or deemed necessary by management Ambassador for Radisson and GHG standards What You Need for this Position Able to work weekends and Holidays; schedule based off of hotel needs Bartending experience preferred - not required Food Service Certification required: must follow training procedures with level of excellence Tips certification required: must follow tips training procedures when serving alcohol Advanced understanding of food and beverage products including wine and spirits knowledge Reliable Personal Transportation Very detail oriented, creative, and highly organized Great attention to presentation and awareness of appearance of Radisson image, lounge, Radisson packages, etc Passionate and motivated about people and the industry Driven by purpose, mission, values, and has sense of integrity Able to work closely with staff through strong communication and verbal skills Positivity and flexibility in an ever changing environment Able to be coached Organized, able to multitask and balance many projects at once Able to problem solve on the spot and make prompt but thoughtful decisions Posses efficient typing skills Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Experience with Opera or a Rooms Management system is a plus, but not required What's in it for You 401k with contribution match (Full-Time option) Medical/Dental/Vision (Full-Time option) Health and Wellness reimbursement 10% Discount on GHG outlets Complimentary Meal Break Discounted Hotel Rates
