Concierge (On Call)

Job summary
Assist guests with tasks and provide informationDeliver outstanding guest serviceContribute to financial profitability
Job seniority: entry level
Responsibilities
• Provide information, recommendations, and booking services for various guest inquiries• Process and deliver messages for guests• Retrieve mail, packages, and facsimiles• Arrange and confirm recreational, business, and dining activities• Respond to special requests for services• Resolve guest inquiries, requests, and issues• Register VIP guests• Promote company marketing programs and distribute materials
Requirements
• Demonstration of Hilton's Values: hospitality, integrity, leadership, teamwork, ownership, and urgency• Demonstration of key attributes: quality, productivity, dependability, customer focus, adaptability• Strong communication and customer service skills• Ability to multitask and prioritize• Attention to detail• Knowledge of the hotel and local area• Proficiency in booking services and using technology• Flexibility to work various shifts• Previous concierge or hospitality experience preferred
Key Skills Needed
• Strong communication and customer service• Multitasking and prioritizing• Attention to detail• Proficiency in booking services and technology