Concierge

A little taste of your day-to-day:
Every day is different, but you'll mostly be:
? Building guest relationships through a swift, professional and highly personal service
? Collating and sharing expert local knowledge of events, places of interests and restaurants
? Resolving guest issues and using their feedback to improve guest satisfaction
? Delegating duties to your team while also setting exceptional standards
? Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality 
? Leading the way as a brand ambassador to promote the hotel's other businesses
What We need from you:
? Communication and customer service skills
? Strive for excellence in an eager and motivated manner
? Possess the ability to work under pressure
? Demonstrate exceptional timekeeping and reliability
? A High School diploma / qualification. College and university degree would be a bonus
? At least four years' experience in an upscale hotel / equivalent environment as a Concierge or related discipline
? Fluent English and local language are essential, any additional languages would be great
? At least one years' supervisory experience or equivalent combination of education and experience