Computer Analyst Or

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Job Posting Title:
Computer Analyst 2 or 3-Networking/Security
Position Type:
Professional / Unclassified
Department:
LSUAM AA - SA - ResLife - IS - Networking (Gregory Allen Burbank (******** ))
Work Location:
Grace King Hall - Office
Pay Grade:
Professional
Job Description:
COMPUTER Analyst 2 – Networking / Security
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
Supports and Maintains both administrative and instructional computers, server, software, and security compliance, additional role to support card access security technology, surveillance camera technologies, networking, backup / disaster recovery, process and procedures, provides end-user support to admin staff and all Residential RESNET clients. Assists user training and related documentation, supports administrative staff, faculty, and full-time team lead for a Help Desk of 21 student workers. Provides technical support to Residential Life, Division of Student Affairs, and Academic Affairs' Experience LSU office. The Computer Analyst reports to the Computer Manager for Information and Security Services. This role requires being on a 24hr rotational schedule of after-hours support with the ISS Team.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
Steady, emotionally intelligent leader who can create and maintain collegial, harmonious working relationships with others. Team-player who actively builds authentic and mutually beneficial relationships inside and outside of their team, who can influence others without positional authority, who puts divisional priorities and institutional objectives before their own interests, and who is not overly concerned with how or where credit is assigned for shared success. Active problem-solver who views limitations, constraints, and competing demands as opportunities to exercise creativity, build relationships, and challenge existing mental models and longstanding practices. Deeply appreciates the educational and social value of a diverse community and demonstrates a commitment to inclusive and accessible processes, services, and spaces. Does not begin with no but is willing and able to say it with kindness and conviction when appropriate and necessary. Philosophically and ethically grounded but not bound by conventional wisdom. An understanding that the best practice is one that is most relevant to the LSU residential student experience at this moment in time—a reality that is ever-changing. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:
Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:
50% Support and assist the Computer Manager in implementing, developing, maintaining, upgrading and supporting hardware/software, account management and auditing for 12 + physical and 14+ ESxi virtual servers, and Division of Student Affairs (SA) SANS and ESxi servers. Assist in implementing, maintaining, supporting, developing and administering best practices for both physical and virtual servers, network security, data handling, procedures and methodologies. Assist in implementing / designing / maintaining / testing data backup & disaster recovery methodologies for Reslife and SA. Audit server backup / recovery logs from Res Life IS Networking Staff. Assist in analyzing, documenting, and remedying general technical problems and issues related to ResLife and SA. Support and assist in the development, management, implementation, and support of 230+ surveillance camera technology system for administrative use in all residence halls/apartments. Maintain camera software upgrades for selected employee PC Desktops within Residential Life.
30% Support the Computer Manager with the development, management, and support of custom security systems such as on-line security card access system (1500+ Doors), off-line security card access key locks (2000+ doors). Coordinate staff access and use of these systems. Replacement and troubleshooting security systems hardware in all LSU Housing residence halls and apartment complexes. Support and monitor data exchange between departmental servers and other campus computers.
10% Support and mentor shared responsibilities of the two departmental Help Desk Call Centers, supervise 21 student technicians (Residential Computing Consultants). This includes supporting the maintaining of hard drive imaging processes, network communications lines, installation / upgrade / maintenance of technology equipment, print server integration, active directory controls and scripts, and appropriate backup systems. The two Residential Life help desks supports administrative / paraprofessional / residential college faculty and staff (550+ computers), residential buildings (17+ labs, 15 front desks, 10 smart classrooms, 2 media rooms, 40+ email workstations for the Division of SA and Academic Affairs' Experience LSU offices (150+ computers / laptops / peripherals and 31 lab computers) and physical and virtual servers. Provide the Division of Student Affairs with requested technology support during campus events and full-service Help Desk support. Provide Academic Affairs' Experience LSU office with technical and full-service help desk support for year-round university freshman /transfer /spring invitational student orientation sessions and Help Desk services.
10% Support/Assist the Computer Managers of Information and Security Services on various departmental automation projects to increase productivity, efficiency, and the breadth of services offered by the department. This will include automation of data gathering procedures, reporting, training, work order/help desk operations, and advanced Internet interfaces. Support the Computer Manager with device setup, software installs and networking with AxisTV Digital Signage for all Residential Housing within the Res Life footprint. Assist with KeyTrak box and networking troubleshooting with Computer Manager to maintain Res Life Facility access for assigned employee use. Work with vendors and assist with networking access for Residential Hall Laundry devices for Residential Life Facilities. Support the Computer Manager in monitoring monthly network server backups to include VEEAM, Backup Exec, Windows Server Backup, and shadow copies for Disaster Recovery. Assist in monthly DR backup tests. Perform other tasks as assigned by the Computer Manager or Associate Director of Information and Security Services.
LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.
MINIMUM QUALIFICATIONS: Computer Analyst 2
Bachelor's Degree
One year related experience (Student work or internships will be considered as half credit towards work experience) DESIRED QUALIFICATIONS:
Experience in the Microsoft Windows ecosystem, including Windows Server, Windows 10, Active Directory, Group Policy, IIS,SCCM, PowerShell
Experience in administering Online and off-line card access security systems
Experience in file server backup/ restore /disaster recovery and security camera systems
Experience with UNIX based systems, Network Data Center, VMware 6.5
APPLICATIONS:
Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.
SPECIAL REQUIREMENTS/EXPECTATIONS:
Position is not eligible for work from home.
Ability and willingness to work frequent evening and weekend hours.
In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of emergency or closure.
COMPUTER Analyst 3 - Networking & Card Access
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
Specialized in the development, implementation and project coordination of server and computer administration, card access security technology, surveillance camera technologies, networking, backup / disaster recovery, process, and procedures, provides user support to admin staff and all Residential RESNET clients. Provides user training and related documentation, supports administrative staff, faculty, and supervises a Help Desk of 21 student workers. Provides technical support to Residential Life, Division of Student Affairs, and Academic Affairs' Experience LSU office. The Computer Analyst reports to the Computer Manager for Information and Security Services.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
Steady, emotionally intelligent leader who can create and maintain collegial, harmonious working relationships with others. Team-player who actively builds authentic and mutually beneficial relationships inside and outside of their team, who can influence others without positional authority, who puts divisional priorities and institutional objectives before their own interests, and who is not overly concerned with how or where credit is assigned for shared success. Active problem-solver who views limitations, constraints, and competing demands as opportunities to exercise creativity, build relationships, and challenge existing mental models and longstanding practices. Deeply appreciates the educational and social value of a diverse community and demonstrates a commitment to inclusive and accessible processes, services, and spaces. Does not begin with no but is willing and able to say it with kindness and conviction when appropriate and necessary. Philosophically and ethically grounded but not bound by conventional wisdom. An understanding that the best practice is one that is most relevant to the LSU residential student experience at this moment in time—a reality that is ever-changing. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:
Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:
50% Coordinate with the Computer Manager in implementing, developing, maintaining, upgrading, and supporting hardware/software, account management and auditing for 12 + physical and 14+ ESxi virtual servers, and Division of Student Affairs (SA) SANS and ESxi servers. Assist in implementing, maintaining, supporting, developing and administering best practices for both physical and virtual servers, network security, data handling, procedures and methodologies. Assist in implementing / designing / maintaining / testing data backup & disaster recovery methodologies for Reslife and SA. Audit server backup / recovery logs from Res Life IS Networking Staff. Assist in analyzing, documenting, and remedying general technical problems and issues related to ResLife and SA. Coordinate and assist in the development, management, implementation, and support of 230+ surveillance camera technology system for administrative use in all residence halls/apartments. Maintain camera software upgrades for selected employee PC Desktops within Residential Life.
30% Coordinate with the Computer Manager the development, management, and support of custom security systems such as online security card access system (1500+ Doors), offline security card access key locks (2000+ doors). Coordinate staff access and use of these systems. Replacement and troubleshooting security systems hardware in all LSU Housing residence halls and apartment complexes. Coordinate and monitor data exchange between departmental servers and other campus computers.
10% Manage and coordinate shared responsibilities of the two departmental Help Desk Call Centers, supervise 21 student technicians (Residential Computing Consultants). This includes maintaining hard drive imaging processes, network communications lines, installation / upgrade / maintenance of technology equipment, print server integration, active directory controls and scripts, and appropriate backup systems. The two Residential Life help desks supports administrative / paraprofessional / residential college faculty and staff (550+ computers), residential buildings (17+ labs, 15 front desks, 10 smart classrooms, 2 media rooms, 40+ email workstations for the Division of SA and Academic Affairs' Experience LSU offices (150+ computers / laptops / peripherals and 31 lab computers) and physical and virtual servers. Provide the Division of Student Affairs with requested technology support during campus events and full-service Help Desk support. Provide Academic Affairs' Experience LSU office with technical and full-service help desk support for year-round university freshman /transfer /spring invitational student orientation sessions and Help Desk services.
10%. Coordinate with the Computer Managers of Information and Security Services on various departmental automation projects to increase productivity, efficiency, and the breadth of services offered by the department. This will include automation of data gathering procedures, reporting, training, work order/help desk operations, and advanced Internet interfaces. Coordinate with the Computer Manager with device setup, software installs and networking with AxisTV Digital Signage for all Residential Housing within the Res Life footprint. Assist with KeyTrak box and networking troubleshooting with Computer Manager to maintain Res Life Facility access for assigned employee use. Coordinate with vendor and manage networking access for Residential Hall Laundry devices for Residential Life Facilities. Coordinate with the Computer Manager in monitoring monthly network server backups to include VEEAM, Backup Exec, Windows Server Backup, and shadow copies for Disaster Recovery. Assist in monthly DR backup tests. Perform other tasks as assigned by the Computer Manager or Associate Director of Information and Security Services.
LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.
MINIMUM QUALIFICATIONS: Computer Analyst 3
Bachelor's Degree
2 years related experience (Student work or internships will be considered as half credit towards work experience) DESIRED QUALIFICATIONS:
Experience in administering SQL Server, System Management Server, ESXi Server implementation and management, Storage Area Networks, and group policy management.
APPLICATIONS:
Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.
SPECIAL REQUIREMENTS/EXPECTATIONS:
Position if not eligible for work from home.
Ability and willingness to work frequent evening and weekend hours.
In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of emergency or closure.

Additional Job Description:
Special Instructions:
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Please provide resume, cover letter, and three professional references including name, title, phone number and e-mail address.
Please attach ALL required documents under the "Resume/CV" section of your application. For questions or concerns regarding the status of your application or salary ranges, please contact Gregory A Burbank, .
Posting Date:
April 18, 2024
Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):
Y
LSU is an Equal Opportunity Employer and SAME Agency:
LSU is designated as a State As a Model Employer (SAME)
agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (
).
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at or email
. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.