We are searching for a hardworking Community Navigation Specialist to join our all-star team at LifeWays in Jackson, MI.
Growing your career as a Full Time Community Navigation Specialist is a terrific opportunity to develop excellent skills.
If you are strong in creativity, communication and have the right experience for the job, then apply for the position of Community Navigation Specialist at LifeWays today!
General Summary:
Under the direction of the 2-1-1 Supervisor, the Community Navigation Specialist provides confidential, appropriate, unbiased navigation services based on the Community Hub/Pathways model to a specified target population. This position provides health and social service information, referral and advocacy by telephone, face-to-face, email, mail; performs preliminary screening for eligibility for public and community services; identifies barriers and actively works to reduce or eliminate barriers, assists callers with access issues; tracks gaps in services, and ensures that accurate information is available to all interested parties.
Essential Functions:
Assist clients with determining and connecting with community resources and supports and overcoming barriers effecting their Social Determinates of Health Screens clients for social needs, accurately records transaction information, refers to appropriate resources, and advocates for individuals experiencing difficulty or lacking ability needed to make effective contact with their medical home, agencies, programs and/or services Coordinates face-to-face client support with appropriate community resources as needed Attends community resources appointments with clients as needed. These may require travel and generally occur in Jackson county, but travel within the State of Michigan may be necessary. Track gaps in service; capture changing information on resources and eligibility requirements to ensure accurate information is available to all agencies, callers, and assigned staff. Works closely with applicable community partners, staff at LifeWays, and health-related agencies and programs to ensure strong coordination and effective service Assists gathering program outcome data via phone calls and document results per protocol. Researches answers to new questions and requests for unknown services. Provides follow-up with clients to determine if additional assistance is required and/or desired and if social need has been resolved. Demonstrates Customer Service skills and ability to work effectively with people of a diverse ethnic, socio/economic background and medical condition with a non-judgmental, respectful and friendly demeanor. Stays informed on broad social issues and changes that impact human services in Michigan with emphasis on Medicaid and social determinates of health. Represents 2-1-1 and LifeWays effectively to agencies and groups in person, via email and on the telephone Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards. Follow standards set by Alliance of Information & Referral Systems (AIRS). All other duties as assigned. Required Education:
Associate Degree in Human Services or related field. Mental Health First Aid Training, upon hire Community Health Worker Training Must have reliable transportation* Complete Community Health Worker training, upon hire *LifeWays vehicles are provided to employees for the purpose of transporting consumers; employees must possess a valid MI motor vehicle operator's license and verification of an acceptable driving record. Personal vehicles may be used for company business when drivers meet the following; valid MI motor vehicle operator's license and proof of personal vehicle insurance in accordance to guideline.
Preferred Education/Certification/Licensure
Bachelor's Degree in Human Services or related field. AIRS Certified for Information & Referral Specialist. Bilingual. Training on the Basics of Information & Referral. CPR, AED, and First Aid Training. Benefits of working as a Community Navigation Specialist in Jackson, MI:
? Learning opportunities
? Opportunities to grow
? Advantageous package
