Job Description Are you someone who is interested in supporting an industry leading Commercial Real Estate Business? Are you interested in helping to delight our clients by proactively soliciting feedback? Are you client centric and thrive in assessing data and bringing a diverse set of stakeholders together to innovate and come up with ideas to delight clients? This team is for you!
As a Client Experience (CX) Associate you will be responsible for collaborating across a diverse set of stakeholders, clients, and senior executives to innovate and execute CX solutions. For success, you will be highly organized, self-motivated, resourceful, solutions-oriented individual who executes well in a fast-paced environment while working on multiple, concurrent projects. Strong writing and verbal communication skills are a must.
Job Responsibilities Be the "voice of the client & employees" for Commercial Real Estate clients and employees and develop a deep understanding of the client's needs and identification of product and service delivery gaps Identify and create listening posts, compile findings and drive actions Derive insights across channels, products, and business segments and translate into strategic recommendations Collaborate with product, business, transformation and functional partners to share client feedback and resolve conflict through expert collaboration and broad decision-making Engage and drive organization in CX innovation/ and introduce ideas for improving overall client experience Drive cross functional opportunities to improve client experience or meet client needs, through journey mapping and other methods Communicate regular updates to CRE leadership including presentations and executive summaries Required Qualifications, Capabilities, And Skills 2+ years of relevant experience in voice of customer, human centered design or client experience roles Ability to analyze and synthesize quantitative and qualitative information, and present concise, easy-to-read findings to an executive audience Proficiency in MS Word, Excel, PitchPro, PowerPoint, Project, Visio, Teams and SharePoint Ability to influence colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders Ability to operate independently and drive results with cross-functional and crossline of business partners demonstrating excellent judgement and decision-making ability Demonstrated ability to engage directly with senior executives and clients Human centered design methods Preferred Qualifications, Capabilities and Skills Bachelor's Degree in communications, human centered design, market research or Customer Experience certification 2+ years of project management skills Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership Experience with cross functional stakeholder management in a highly matrixed environment Developing communications tactics and channels as needed to support the strategy Strong ability to take complex concepts and deliver them into simple/digestible communications Experience with Intranet design, content development, and collaboration and measurement tools, digital content About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
The Commercial Real Estate (CRE) group is the nation's leading multifamily lender, leveraging its industry knowledge to offer best-in-class and cost-effective financing solutions across all major real estate asset classes with speed, ease and certainty of execution. Teams work with national and regional clients across the sector, including developers, investors, owners, operating companies, investment funds, real estate investment trusts and non-profits.
