Job summary
The Commercial Loan Services Supervisor works directly with Loan Specialists to compile necessary information to underwrite, establish, and collateralize complete quality loans for Central Bank accurately and efficiently.Serves as a liaison between the Loan Specialists, Banking Officers, Credit Team, and Loan Operations regarding customer information documentation, impending loans, loan advances, payments, and payoffs to ensure the job functions are handled in a consistent manner and in accordance with bank policies and procedures.
Job seniority: mid-to-senior level
Responsibilities
• Loan Administration 40%• Handle unusual or difficult customer problems either through direct personal action or referral to the proper department.• Support overflow of loan portfolio management during high volumes, key transitions, upgrades, etc.• Operations 20%• Update, write, audit, and train department processes and procedures to ensure accuracy with Bank standards.• Lead internal audit requests by monitoring exceptions and missing documents or data.• Compile and analyze data, reports, calendars, and documentation necessary for department consistency and for management review.• Communicate and collaborate with Compliance and Loan Operations Teams to ensure workflow continuity.• Perform all other duties as assigned.• Team Leadership 40%• Character Demonstrate a commitment to honesty, integrity and set a good example for team members.• Consistently follow through with commitments and promises made.• Personal Mastery Remain knowledgeable and proficient in position processes and be a trusted leader.• Anticipate and respond quickly to problems using good judgement, problem solving skills, and resolution techniques.• Encourage team members to consider and brainstorm new approaches and ideas.• Locate areas of improvement and propose corrective action to resolve existing challenges and leverage growth opportunities.• Create an atmosphere of continual improvement in which self and team members push to exceed the expected results.• Actively seek opportunities to acquire feedback from team members and make a committed effort to improve based on the feedback received.• Results Focused Actively commit to achieving goals and following through on objectives to ensure successful completion for one-self and team members.• Create experiences for team members that reveal new possibilities, establish stretch goals and high standards of excellence within the department.• Set a standard of going above and beyond what is expected.• Leads Change Assist team members in understanding the Bank's vision, objectives and the actions needed to achieve goals.• Be a champion of change by presenting new projects and/or programs with enthusiasm to gain team members buy-in.• Be energized and excited to take on challenges.• Interpersonal Skills Provide team members with a definite sense of direction and purpose to show them how their work contributes to the success of the department and Bank.• Inspire and motivate others to boost performance.• Provide coaching and feedback to team members and act as a mentor to others.• Offer appropriate recognition when team members do their jobs well and/or if they go above and beyond to service a customer.• Create an environment where team members can approach you to discuss concerns freely.• Stay in touch with issues and concerns of team members and work towards resolutions.• Promote a high level of cooperation between all members of the work group and resolve conflicts with the team, department, and/or market.• Advocate and embrace an inclusive and culturally competent workplace.
Requirements
• Bachelor's degree required or equivalent work experience• Minimum of four (4) years of experience in similar job duties• Central Bank is an Affirmative Action and Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
