Are You?
Passionate about color and design, personable, creative, a team-player, inquisitive, go-getter, self-motivated, organized.... If these keywords describe you, the Professional Color Advisor position may be exactly what you are looking for!
Dunn-Edwards Paints prides itself on high-quality products, first-class service from proud, knowledgeable employees, and a commitment to our environment. We are well known as the professional"s first choice for their coatings needs.
General Purpose of Job:
Under the direct supervision of the Store Management team, the Professional Color Advisor, known in the industry as a Color Consultant, is our go-to expert for assisting customers with their color needs. In addition, our Professional Color Advisors are
responsible for providing superior customer service.
We only hire Interior Design graduates or students currently enrolled in a degree program, so that our customers are assured they are getting professional advice from someone who can speak specifically to the elements and principles of design.
This is an in-store role with the opportunity to participate in community events and tradeshows.
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.
Full-time Benefits include Health Insurance, Dental, Vision, paid vacations, paid holidays, paid sick time, and 401K plan
Part-time benefits vary
Essential Roles and Responsibilities:
Displays outstanding phone and email etiquette always
Must be professional and have a positive attitude at all times
Making a connection with customers and giving educated advice based on information gained from conversations with the customer
Attends training classes and monthly store meetings to discuss matters of improving Color Advisor department operations
Learn and utilize Dunn-Edwards sales aids such as: Specification Guide, Dunn-Edwards Perfect Palette Color System, computer renderings using Adobe Photoshop Software, Product Information Sheets, and Safety Data Sheets
Must have the ability to understand different lighting sources and how they relate to change in color
Develop product knowledge by utilizing corporate training tools, pamphlets and attending training classes to communicate effectively to the customer
Must be in-view and readily available to assist customers on the sales floor
Must be capable and willing of performing specifically assigned job duties at, or below current classification including: processing orders over telephone and in-person, operating cash register and carrying out paint to customer vehicle
Consistently participates in store maintenance and store housekeeping
Must be able to offer feedback to management regarding Color Advisor issues,
customer service issues, and offer suggestions on training needs for store
employees
Responsible for keeping appointment schedules and logs pertaining to in-store visits and must inform their direct manager or supervisor of all scheduled appointments and rendering responsibilities to ensure proper coverage
Ability to work independently and as a team player
Ability to multi-task in a retail setting and meet deadlines when necessary
Supervisory Responsibilities:
There are no employees who report directly to this job.
Part of the job is training store sales associates to assist in color design, recommendations, and techniques.
Communication and Language Requirements:
Ability to read, write, and communicate in English is required
Must have excellent verbal and written communication skills
Must have ability to read and interpret professional publications
Must have ability to produce reports and business correspondence
Must have ability to effectively present information and respond to questions
from individuals and groups
Bilingual is a plus
Education and Experience Requirements:
High school diploma or general education degree (GED) required
Interior Design degree or currently enrolled in a degree program is required.
Employment Type: Full-Time
