Collections Specialist

Job summary
Collections Specialist (Remote) Location Remote in Overland Park, KSResponsible for management of all accounts receivable balancesEnsure timely payments of all valid invoiced balances
Job seniority: entry level
Responsibilities
• Ensure accuracy of customer data• Make outbound emails and calls for collections as necessary• Set up mutually beneficial payment arrangements for delinquent customers• Execute ACH and Credit Card payment collection and posting• Coordinate with sales team regarding billing and account collections• Effective conflict resolution with unhappy or difficult customers• Adhere to all local, state, and federal laws governing debt collection• Interpret and act on aging and other A/R reporting• Manage non-payment process as defined by manager• Accurately input and record all collection activities into the account system• Inquiry and dispute resolution along with customer communication• Perform other duties assigned by supervisor and/or management• Assist customers with portal use for payments• Some billing activities as assigned by manager• Willingness to be on call to accept customer payments after hours or on weekends• Other duties as assigned
Requirements
• High School Diploma and some college required• Associates or Bachelors degree preferred. Major in Accounting/Finance a plus• 1-3 years experience in a collections role or recent college graduate• Excellent communication and customer service skills• Adherence to deadlines• Ability to interpret and enforce contract terms• Intermediate and/or advanced MS Excel required• NetSuite and/or Epicor experience a plus• Project experience a plus• Excellent time management and attention to detail
Benefits
• Health, Dental, Vision packages• Short-Term and Long-Term Disability Insurance• Life Insurance• 401k with company match• Paid Time Off and Paid Holidays