Posting Number: Staff_0403236
Classification Title: Staff
Working Title: Coffee Shop Supervisor
Datatel Position ID: CACA5CAFESUP1A
Annual Hours: 2080 hours
Placement Range: $17.45 - $19.63
Position Type: Regular
Job Category: Non-Exempt
General Description: The Coffee Shop Supervisor is responsible for managing the coffee shop operations. This role involves not only preparing and serving high-quality coffee beverages but also overseeing a team of baristas, ensuring exceptional customer service, managing inventory, and maintaining a clean and organized workspace.
Reports To: General Manager
What position(s) reports to this position?: Lead Barista
Part-time Baristas
Student Barista(s)
Student Cashier(s)
Minimum Education/Experience: High School Diploma/GED
Minimum 2 years' work experience as a barista or in a similar role, with a demonstrated ability to lead and supervise a team.
ServeSafe certification (Applicants must attach a copy of current certification and/or achieve certification within 30 days of hire) Required Knowledge, Skills & Abilities: Strong customer service skills and the ability to communicate effectively with diverse individuals.
Knowledge of coffee brewing techniques and beverage preparation methods.
Familiarity with operating cash registers or POS systems and handling cash transactions.
Excellent organizational skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Knowledge of food safety regulations and standards.
Familiarity with inventory management software or systems. Physical Demands/Working Conditions: 1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position may occasionally exert up to 25 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.
2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the OCCC coffee shop.
This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently repeat the same movements.
This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers. Use their hands to handle, control, or feel objects, tools, or controls.
This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor coffee shop. Baristas must strictly comply with HACCP systems and complete associated paperwork properly for due diligence. Preferred Qualifications: Barista certification or training from a recognized institution.
Experience working in a café or coffee shop environment within a college or educational institution. Work Hours: 40 hour work week. Monday through Friday 6am – 2pm and availability to alter schedule as needed.
Department: Cafeteria and Catering
Job Open Date: 05/07/2024
Open Until Filled: No
HR Contact: Brandon Thomas
Special Instructions to Applicants: Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and ServeSafe certification
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources at , Monday through Friday between the hours of 8:00 AM and 5:00 PM. Job Duties (Position Specific): To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Duties (Duties Assignment Statement): Lead and regularly assign, supervise, instruct, and check the work of full-time and part-time Baristas including Food Service Workers and student workers in customer service, food & beverage preparation, stocking, cleaning and other café duties
Maintain and role model a positive, calm demeanor during periods of high volume or unusual events
Prepare and serve quality food and beverage products consistently for all customers
Deliver friendly, prompt service; engage with and educate customers about coffee-related topics
Keep food and beverage display areas attractive, properly identified and priced
Operate point of sale systems, keying in sales, taking payments and making change
Follow operational policies and procedures for cash handling and safety and security
Troubleshoot equipment issues with espresso machine, grinder, and other related equipment
Complete order/inventory sheets to ensure adequate supply of items necessary for operation
Receive ordered materials, check purchase receipts and invoices; return damaged goods
Store merchandise received and rotate stock in refrigerators, freezers or storage rooms
Maintain a clean and organized workspace; close down and set up facility for next shifts
Frequently positions self to lift items or boxes/bins of product from floor or low shelving or placing items on low shelving for preparing or cooking food
Perform related duties as assigned Job Duties (Safety / Policy & Procedures): Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
