Job Title: Cloud Services Associate Location: National Harbor, MD (On-site)
Type and Compensation: Temp-Perm (90 days), $15 - $20/hr.
Cloudforce is seeking a Cloud Services Associate that will play a pivotal role in helping our clients harness the power of the Microsoft cloud. The Cloud Services Associate will work closely with our team of experienced cloud professionals to monitor the health and performance of Azure resources, provide technical support to clients, and assist senior team members in the implementation of Azure-based cloud solutions. This role can be a foot-in-the-door for someone who is passionate about cloud technologies and aspires to grow within an organization.
Responsibilities: Manage and prioritize internal and external Service Desk tickets and escalate issues as necessary. Respond to inquiries and troubleshoot technical issues related to cloud infrastructure, applications, and services, while following established procedures and policies. Maintain knowledge of current trends and developments in cloud technology and provide suggestions to improve the managed cloud services operations. Collaborate with other teams to ensure timely resolution of customer issues and concerns. Contribute to the continuous improvement of service desk processes and procedures, identifying opportunities for automation and efficiency gains. Participate in training programs to improve technical knowledge and customer service skills related to cloud services. Perform routine system maintenance tasks, such as software updates, patch management, and system backups. Other duties, as assigned. *This position requires participating in evening shifts 3x/week, 2x/month to shadow and assist with patching (you will be able to work from home for these shifts)*
Qualifications: Experience in a help desk or customer service role, preferably related to managed cloud services. Fundamental knowledge of cloud computing, particularly in Azure. Excellent communication skills, both verbal and written. Ability to work under pressure and handle multiple tasks simultaneously. Knowledge of basic troubleshooting techniques for cloud infrastructure, applications, and services. Familiarity with help desk ticketing systems and IT service management processes related to cloud services. Ability to work independently and as part of a team. Certifications such as Microsoft Azure Fundamentals (AZ-900 certification) are strongly preferred. About Us: Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.
We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We've built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we're serious about making each individual feel like they're part of our team.
Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. P.S.... Cloudforce offers everything you'd expect in the perfect technology job… Outstanding opportunities to learn, grow, and expand your network Excellent compensation, benefits, and generous incentives 401K savings plan and education reimbursement Ultra-modern gym with Tonal and Peloton Super cutting-edge technology State-of-the-art workspace Community involvement Great team synergy But we also offer a few irresistible extras: Friday afternoon shenanigans A kitchen stocked with free snacks Getting rewarded just for learning new things Super fun location with restaurants, shops, and more Seeing your input and suggestions heard and implemented Free monthly garage parking with direct private access to the office Brand-new, sun-filled National Harbor offices with scenic views of the Potomac Scenic walking paths along the Potomac for getting some fresh air and think time Applying your technology smarts and insights to make the world safer, smarter, better
