Clinical Customer Service Representative

Job summary
Clinical Customer Service Representative at Johns Hopkins HospitalEnhances service excellence by serving as central point of contactProvides customer support services to medical, nursing, and administrative staff
Job seniority: entry level
Responsibilities
• Serve as central point of contact and communication for patients, families, visitors, and healthcare team• Provide customer support services to medical, nursing, and administrative staff• Perform unit-specific activities to meet needs of unit, department, and institution
Requirements
• High school diploma or equivalent• One year of college credit preferred• Minimum of six months experience in healthcare or office setting• Strong customer service experience in high volume work setting• Experience in call center, guest services, or reception preferred
Key Skills Needed
• Strong customer service skills• Effective communication skills• Ability to multitask• Attention to detail• Ability to work in a high volume work setting
Benefits
• Excellent compensation package• Dependent tuition reimbursement• Health and well-being prioritized• Welcoming and inclusive environment• Equitable healthcare delivery and workforce practices• Drug-free workplace