Client Technical Support Representative

Job Description & RequirementsInteractive Brokers Hong Kong Limited ("IBHK") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.ResponsibilitiesProviding support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers' platforms on desktop and mobileTroubleshooting and support for Interactive Brokers' web-based offeringsProblem management with a focus on wide-scale technical issuesRequirementsBachelor's degree (degree earned in a technical field would be advantageous)Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)Excellent verbal and written communication skillsExperience with financial products and services is a plusFluency in Cantonese and English (knowing Mandarin is a plus)Company Benefits & PerksCompetitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual LeaveDaily lunch is ordered in-house with fully stocked kitchenModern offices with multi-monitor setupsGreat work-life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with a growing local presence