Salary: $40,137.60 - $68,484.78 Annually Location : 25 - HINDS COUNTY, MS Job Type: Full-Time Job Number: ******** hi Department: 0649 - DHS-SUPPORT SERVICES Opening Date: 04/12/2024 Closing Date: 4/19/2024 11:59 PM Central Agency Minimum Salary: $40,137.60 Agency Maximum Salary: $68,484.78 What you'll need to be Successful: Excellent Customer Service Skills, Excellent Communication and Interpersonal Skills About the Agency: The Mississippi Department of Human Services is dedicated to serving others while providing a wide range of public assistance programs, social services, and support for children, low-income individuals and families. The agency seeks to empower families so they can become self-sufficient and responsible for their future success. This position is with the Division of Management Information Systems and will be located in STATE OFFICE. 4705. If you have any questions, you may contact us at . About the Position: *This is a time limited position*Provides a full range of on-site and remote end user support primarily in an office automation and office systems operating environment. Also, provides support for complex communication devices. Provides technical support to clients by identifying, analyzing and resolving client issues. Issues may vary from simple to the more complex but incumbents at this level handle the more complicated issues. Based on nature of issues resolved, does analysis on problem issue trends and provides input on pro-actively addressing these problems.Provides First Level Tier 1 Support, to end users, in a Helpdesk environment. Identify the users need by reviewing Helpdesk Tickets or receiving calls. This could involve assisting in password resets, software/hardware questions, to using remote applications to assist. If unable to resolve at First Level escalate Second Level Support. 4705 Preferred Qualifications: Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 2-4 years of end user support experience. Agency preferred qualifications:High School Diploma or high school equivalency and relevant technical knowledge. An understanding of Helpdesk Environments. 2 years of end user customer service support experience. Characteristics of Work
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Minimum Qualifications
Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 2-4 years of end user support experience. Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits. Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible. Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices. Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance. Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes. Paid Personal Leave and Sick Leave Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually. Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training. Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation. State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call . Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields. Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment. Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met. Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
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What is the highest level of education (or semester hours of college) you have completed? None GED or High School Equivalency Diploma / High School Diploma 30 semester hours Associate's Degree / 60 semester hours 90 semester hours Bachelor's Degree Master's Degree Specialist Degree Doctorate Degree
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Do you possess relevant technical knowledge, an understanding of office automation, office systems operating environments, and/or complex communication devices Yes No
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How many years of experience do you have with end user support? No experience 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 years of experience 6 years of experience 7 years of experience 8 years of experience 9 years of experience 10 years of experience More than 10 years
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