Client Support Specialist - Work From Home

As a Client Support Specialist at Unum Group, you will be responsible for providing exceptional customer service to our clients in the Los Angeles, California area. This is a part-time, entry-level position that offers the flexibility of working from home.

Responsibilities:- Answering client inquiries via phone, email, and chat in a timely and professional manner- Resolving customer complaints and issues with empathy and a solutions-oriented approach- Educating clients on our products and services to ensure they are utilizing them effectively- Maintaining accurate records of all client interactions in our CRM system- Collaborating with cross-functional teams to escalate complex issues and provide a seamless customer experience- Identifying opportunities for process improvements to enhance the overall client support experience

Requirements:- 1 year of experience in a customer service or client support role- Resourceful and passionate attitude towards helping clients achieve their goals- Strong leadership skills with the ability to take charge of challenging situations- Effective planning and organizational abilities to prioritize and manage multiple tasks- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and CRM systems- High school diploma or equivalent required

Benefits:- Visa sponsorship for eligible candidates- Company transportation options for in-person meetings or events - Disability insurance coverage for added peace of mind

Working Environment:At Unum Group, we strive for excellence and uphold high standards in all our endeavors. We foster a collaborative and inclusive work culture where every team member is valued and respected for their contributions.

Equal Opportunity Statement:Unum Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply:May 29, 2024

If you meet the requirements and are interested in joining a dynamic and customer-focused team, apply now to become a Client Support Specialist at Unum Group in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.