Job Description:
Mondelez International is seeking a dedicated and resourceful Client Support Specialist to join our team in Los Angeles, California. As a Client Support Specialist, you will be responsible for providing exceptional support to our clients and customers, ensuring their needs are met and issues are resolved in a timely and efficient manner. This is a part-time position at the Associate level, with a requirement of at least 4 years of experience in a similar role.
Responsibilities:- Provide excellent customer service and support to clients, addressing inquiries, issues, and concerns promptly and professionally- Develop strong relationships with clients, understanding their needs and preferences to better serve them- Collaborate with internal teams to coordinate and fulfill client requests and orders- Maintain accurate records of client interactions, transactions, and communications- Identify opportunities for upselling products and services to clients to drive revenue growth- Assist in the planning and execution of client events and promotional activities- Stay up-to-date on industry trends and market developments to better serve clients- Perform other duties as assigned by the management team
Requirements:- Minimum of 4 years of experience in client support or a related field- Resourceful and hardworking with a strong work ethic- Excellent communication and negotiation skills- Strong planning and organizational skills- Ability to work independently and in a team environment- Proficient in Microsoft Office Suite and CRM software- Bachelor's degree in Business Administration or a related field is preferred
Benefits:- Parental leave- Company transportation- Paid Time Off (PTO)
Working Environment:At Mondelez International, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. Our team is composed of individuals from diverse backgrounds and experiences, working together to achieve common goals.
Equal Opportunity Statement:Mondelez International is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or marital status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
