Job Description:
As a Client Support Specialist at Reliance Steel & Aluminum in Indianapolis, Indiana, you will be responsible for providing exceptional customer service and support to our clients. Your main objective will be to ensure that all client inquiries and concerns are addressed promptly and effectively, ultimately contributing to the overall satisfaction and retention of our valued customers.
Responsibilities:- Responding to client inquiries via phone, email, and other communication channels in a timely and courteous manner- Providing product information, pricing details, and order status updates to clients- Resolving customer complaints and issues with a sense of urgency and professionalism- Collaborating with internal teams to ensure client needs are met and exceeded- Maintaining accurate and detailed client records in our CRM system- Proactively identifying opportunities to upsell or cross-sell products and services to clients- Participating in training sessions and ongoing professional development to enhance customer service skills
Requirements:- Associates degree or equivalent work experience- 4 years of experience in a customer service or client support role- Strong communication skills, both written and verbal- Motivated and confident demeanor with a commitment to customer satisfaction- Attention to detail and strong organizational skills- Ability to manage time effectively and prioritize tasks in a fast-paced environment
Benefits:- Remote work flexibility- Gym membership- Profit sharing opportunities- Competitive compensation package
Working Environment:At Reliance Steel & Aluminum, we believe in fostering a culture of innovation and progress. Our working environment encourages calculated risk-taking and empowers employees to drive positive change within the organization. We value creativity, collaboration, and continuous improvement in all aspects of our business.
Equal Opportunity Statement:Reliance Steel & Aluminum is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to apply: June 10, 2024
Thank you for considering a role with Reliance Steel & Aluminum as a Client Support Specialist in Indianapolis, Indiana. We look forward to welcoming a motivated and confident individual to our team who shares our commitment to exceptional customer service.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
