Job Description:
Dollar General is seeking a highly motivated and energetic Client Support Specialist to join our team in Chicago, Illinois. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving any issues they may encounter, and ensuring their overall satisfaction with our products and services.
Responsibilities:- Handle incoming client inquiries via phone, email, or live chat in a professional and timely manner- Provide product information, pricing, and availability to clients- Troubleshoot and resolve client issues and complaints- Process orders, returns, and exchanges accurately and efficiently- Collaborate with internal departments to address client needs and concerns- Maintain a thorough understanding of our products and services to effectively assist clients- Identify opportunities to upsell or cross-sell additional products to clients
Requirements:- 2 years of experience in a customer service or client support role- Resourceful and able to work independently to solve client problems- Energetic and positive attitude with strong communication skills- Strong decision-making skills and ability to handle difficult situations with professionalism- Leadership capabilities to guide team members and help them achieve their goals
Benefits:- Life insurance coverage- Medical insurance coverage- Travel and spending expenses covered- Opportunities for professional development and advancement within the company
Working Environment:At Dollar General, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to maintain a positive and professional attitude at all times while providing exceptional service to our clients.
Equal Opportunity Statement:Dollar General is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background.
Deadline to apply: June 7, 2024
If you meet the requirements and qualifications for this position, we encourage you to apply and become a part of our dynamic and dedicated team at Dollar General. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
