Client Support Representative - Work From Home

Responsibilities:1. Provide top-notch customer service to clients via phone, email, and chat2. Address client inquiries, concerns, and issues in a timely and professional manner3. Troubleshoot and resolve technical issues related to products and services4. Document all client interactions and follow up as needed5. Assist with onboarding new clients and providing training as needed6. Collaborate with other team members to ensure a seamless client experience7. Stay up-to-date on product knowledge and industry trends8. Meet and exceed performance metrics and goals9. Work with cross-functional teams to improve processes and procedures10. Maintain a positive attitude and uphold the company's values and standards

Requirements:1. High school diploma or equivalent2. Excellent communication skills, both written and verbal3. 1+ years of experience in customer service or a related field4. Ability to work independently and as part of a team5. Strong problem-solving skills6. Proficient in Microsoft Office and CRM software7. Ability to adapt to a fast-paced and changing environment8. Energetic and enthusiastic attitude9. Strong time management skills10. Willingness to learn and grow in a remote work environment

Equal Opportunity Statement:Southern is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.