Client Support Representative

Job Description:

DuPont is seeking a Client Support Representative to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client support and will be responsible for assisting customers with their inquiries and concerns in a timely and professional manner.

Responsibilities:- Handle incoming calls and emails from clients regarding product inquiries, order status, and technical support- Provide exceptional customer service by addressing customer needs promptly and accurately- Identify and escalate priority issues to the appropriate department- Maintain accurate records of customer interactions in the company database- Collaborate with cross-functional teams to ensure customer satisfaction- Proactively follow up with clients to ensure their needs are met and expectations are exceeded

Requirements:- Bachelor's degree in business administration or related field preferred- 3+ years of experience in client support or customer service- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and prioritize tasks effectively- Reliable and resourceful with a strong sense of emotional intelligence- Proficient in Microsoft Office Suite and CRM software

Benefits:- Disability insurance- Free food- Employee discounts

Working Environment:At DuPont, we are committed to supporting our employees in their personal and professional development. We foster a collaborative and inclusive work environment where employees are encouraged to grow and succeed.

Deadline to Apply:May 31, 2024

Equal Opportunity Statement:DuPont is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.