Client Support Officer

Job Description:

Starwood Hotels & Resorts is seeking a detail-oriented and customer-focused individual to join our team as a Client Support Officer in San Diego, California. As a Client Support Officer, you will be responsible for providing exceptional customer service and support to our clients while maintaining a high level of professionalism and efficiency.

Responsibilities:1. Responding to client inquiries via phone, email, and live chat in a timely and professional manner.2. Assisting clients with booking reservations, modifying existing bookings, and providing information about our services.3. Resolving client complaints and issues to ensure a positive customer experience.4. Collaborating with the sales team to upsell and cross-sell services to clients.5. Maintaining accurate records of client interactions and transactions in our CRM system.6. Providing administrative support to the sales and customer service teams as needed.7. Continuously seeking opportunities for process improvements to enhance the overall customer experience.

Requirements:1. High school diploma or equivalent.2. Strong communication and interpersonal skills.3. Ability to multitask and prioritize in a fast-paced environment.4. Proficiency in Microsoft Office Suite and CRM software.5. Strong problem-solving skills with a customer-centric mindset.6. Experience in the hospitality industry is a plus but not required.7. Must be driven, confident, creative, and analytical.

Benefits:- Relocation allowance for eligible candidates.- Vision insurance coverage.- Paid sick leave.

Working Environment:At Starwood Hotels & Resorts, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to deliver exceptional service and support to our clients while maintaining a positive and inclusive work environment.

Equal Opportunity Statement:Starwood Hotels & Resorts is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.