Job Description:
MGM Resorts International is seeking a dedicated and independent Client Support Officer to join our team in Indianapolis, Indiana. As a Client Support Officer, you will be responsible for providing exceptional customer service and support to our clients. This part-time position offers the opportunity to work in an associate-level role with a leading hospitality and entertainment company.
Responsibilities:1. Respond to client inquiries and provide timely and accurate information2. Assist clients with account setup, troubleshooting, and issue resolution3. Collaborate with internal teams to address client needs and concerns4. Maintain client records and documentation in a detailed and organized manner5. Support sales and marketing initiatives by communicating with clients and promoting products and services6. Provide feedback to management on client satisfaction and potential areas for improvement7. Stay up-to-date on industry trends and best practices to better serve clients8. Adhere to company policies and procedures to ensure compliance with regulations
Requirements:1. 3 years of experience in a client support or customer service role2. Excellent communication and negotiation skills3. Strong problem-solving abilities and attention to detail4. Ability to work independently and prioritize tasks effectively5. Proficiency in Microsoft Office and CRM software6. A dedicated and proactive attitude towards customer satisfaction7. Flexibility to work evenings and weekends as needed
Personality traits: dedicated, independentSoft skills: negotiation, communication
Benefits:1. Free food provided during shifts2. Medical coverage for part-time employees3. Relocation allowance for qualified candidates4. Opportunities for career growth and development within the company
Working Environment:MGM Resorts International is committed to environmental responsibility and sustainable practices. As a Client Support Officer, you will be part of a team that values diversity, inclusivity, and social responsibility.
Deadline to Apply: May 25, 2024
Equal Opportunity Statement:MGM Resorts International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
