Client Support Manager - Work From Home

Job Description:

Land O'Lakes is seeking a dedicated and motivated individual to join our team as a Client Support Manager, working remotely from Washington, D.C. This part-time position at the Associate Level requires a minimum of 5 years of experience in client support or a related field. The Client Support Manager will be responsible for managing client relationships, providing support and assistance to clients, and ensuring client satisfaction.

Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner- Build and maintain strong relationships with clients, understanding their needs and preferences- Coordinate with internal teams to ensure timely and accurate delivery of services to clients- Monitor client satisfaction and identify areas for improvement- Develop and implement strategies to increase client retention and loyalty- Provide training and support to clients on the use of our products or services- Analyze client feedback and data to identify trends and opportunities for improvement- Assist with special projects and initiatives as needed

Requirements:- 5 years of experience in client support or a related field- Excellent communication and interpersonal skills- Strong organizational and time management skills- Critical thinking and problem-solving abilities- Project management skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business, Marketing, or a related field preferred

Personality traits: dedicated, motivatedSoft skills: critical thinking, project management

Benefits:- Remote work flexibility- Training & professional development opportunities- Gym membership- Promote work-life balance and employee well-being

Equal Opportunity Statement:Land O'Lakes is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, national origin, or disability.

Deadline to apply: May 2, 2024

If you meet the requirements and are interested in joining our team as a Client Support Manager, please submit your resume and cover letter for consideration. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.