Client Support Manager - Remote Work

Job Description:

C3.ai is seeking a dedicated and passionate Client Support Manager to join our team on a remote basis. As an Associate Level position, the Client Support Manager will be responsible for providing exceptional support to our clients in San Diego, California, US. With at least 5 years of experience in a similar role, the ideal candidate will possess strong analytical skills and a cooperative nature.

Responsibilities:- Serve as the primary point of contact for client inquiries and issues- Provide timely and effective resolution to client requests- Collaborate with internal teams to address client needs and ensure satisfaction- Analyze client feedback and make recommendations for improvement- Assist in the development and implementation of client support strategies- Track and report on client metrics and performance

Requirements:- 5+ years of experience in client support or related field- Strong analytical skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and customer support software- Bachelor's degree in Business Administration or related field preferred

Personality Traits:- Dedicated- Passionate

Soft Skills:- Cooperation- Analysis

Benefits:- Vision insurance- Free food- Gym membership

Working Environment:At C3.ai, we recognize and reward based on performance and merit. Our team is committed to creating a positive and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement:C3.ai is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.