The Client Support Manager at NetApp in San Diego, California is responsible for managing client relationships and providing exceptional support to ensure customer satisfaction and retention. This part-time role at the Associate Level requires a minimum of 5 years of experience in a related field.
Responsibilities:1. Serve as the primary point of contact for client inquiries, issues, and escalations.2. Develop and maintain strong relationships with clients to understand their needs and provide customized solutions.3. Coordinate with internal teams to ensure timely resolution of client issues and ensure high-quality service delivery.4. Analyze client feedback and data to identify trends and opportunities for improvement.5. Provide regular progress updates to clients and management on support initiatives.6. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling services.7. Train and mentor junior support staff to ensure consistent service delivery.
Requirements:1. Dedicated and driven individual with a passion for customer service.2. Excellent critical thinking and problem-solving skills.3. Strong leadership abilities to effectively manage client relationships.4. Proven track record of successfully managing client support operations.5. Bachelor's degree in business, marketing, or a related field.6. Experience with CRM software and support ticketing systems.7. Excellent communication and interpersonal skills.
Benefits:1. Retirement plan2. Travel and spending expenses3. Employee discounts
Working Environment:At NetApp, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team is committed to innovation and growth, and we value diversity and inclusion in everything we do.
Deadline to apply: ********
Equal Opportunity Statement:NetApp is an equal opportunity employer and is committed to providing a fair and inclusive workplace for all employees. We do not discriminate based on race, gender, religion, sexual orientation, or any other protected status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
