Job Description:
We are seeking a motivated and driven Client Support Manager to join our team at Charles Schwab in Dallas, Texas. As a Client Support Manager, you will be responsible for overseeing a team of client support specialists and ensuring that our clients receive the highest level of service and support. This is a part-time position with a mid-to-senior level of seniority, requiring at least 7 years of experience in a similar role.
Responsibilities:- Manage a team of client support specialists, providing guidance and support as needed- Develop and implement policies and procedures to ensure efficient and effective client support operations- Monitor team performance and provide regular feedback and coaching to improve performance- Collaborate with other departments to address client issues and improve overall customer satisfaction- Handle escalated client issues and provide resolution in a timely manner- Analyze client feedback and data to identify trends and make recommendations for improvements- Develop and implement training programs for client support specialists to enhance their skills and knowledge- Work closely with senior management to set goals and objectives for the client support team- Stay up-to-date on industry trends and best practices in client support to drive continuous improvement
Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in a client support management role- Strong project management and people management skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and handle multiple priorities- Proficiency in Microsoft Office Suite and CRM software- Motivated and driven personality with a passion for delivering exceptional client service
Benefits:- Medical coverage- Employee discounts- Paid sick leave- Opportunities for ongoing learning and professional development
Equal Opportunity Statement:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.
Deadline to apply: June 7, 2024
Join our team at Charles Schwab and help us provide top-notch support to our clients!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
