Client Support Associate - Remote Work

As a Client Support Associate at WESCO International, you will be responsible for providing exceptional remote support to our clients in Austin, Texas. This part-time entry-level position requires at least 1 year of experience in a customer service or support role.

Responsibilities:- Respond to client inquiries via phone, email, and chat in a timely and professional manner- Maintain a high level of product knowledge to effectively assist clients with their questions and concerns- Troubleshoot technical issues and escalate to the appropriate team when necessary- Maintain accurate records of client interactions and follow up as needed- Collaborate with other team members to ensure a seamless client experience - Contribute to the continuous improvement of processes and procedures within the client support team

Requirements:- Dedicated and resilient with a strong commitment to providing excellent customer service- Emotional intelligence and ability to empathize with clients- Critical thinking skills to effectively problem solve and find solutions- Excellent communication skills, both verbal and written- Ability to work independently and prioritize tasks in a fast-paced environment- Proficiency with Microsoft Office suite and other relevant software- High school diploma or equivalent

Benefits:- Company equipment provided for remote work- Travel and spending expenses covered- Joining bonus for new hires

Working Environment:At WESCO International, we prioritize understanding and empathy in all interactions with our clients. We strive to create a supportive and inclusive environment where all team members feel valued and respected.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:WESCO International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.