Job Description:
We are looking for a part-time Client Support Associate to join our team at D.R. Horton in New York City, New York. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service or client support roles.
Responsibilities:- Provide exceptional customer service to clients through various communication channels such as phone, email, and in-person meetings- Assist clients with any inquiries or issues they may have regarding our products or services- Build and maintain strong relationships with clients to ensure their satisfaction and loyalty- Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling to clients- Document all client interactions and maintain accurate records in our CRM system- Work closely with the operations team to ensure timely delivery of products and services to clients- Monitor client feedback and escalate any issues to management for resolution- Stay up-to-date on industry trends and developments to better assist clients with their needs- Attend team meetings and training sessions to enhance your skills and knowledge in client support
Requirements:- Confident and resourceful individual with a passion for providing excellent customer service- Strong interpersonal skills and ability to effectively communicate with clients of varying backgrounds- Creativity to think outside the box when assisting clients with their needs- Persuasive skills to effectively communicate the value of our products and services to clients- Proficiency in Microsoft Office Suite and experience working with CRM systems- Ability to work independently and as part of a team in a fast-paced environment- Excellent time management skills and attention to detail- Bachelor's degree in Business Administration or related field is preferred
Benefits:- Profit sharing opportunities- Parental leave options- Vision insurance coverage- Access to training and development programs to enhance your skills and career growth- Work in a dynamic and innovative environment that encourages creativity and innovation
Equal Opportunity Statement:D.R. Horton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other applicable legally protected characteristic. All qualified individuals are encouraged to apply.
Deadline to apply: June 12, 2024
If you meet the requirements and are excited about the opportunity to join our team as a Client Support Associate, we encourage you to apply and help us deliver exceptional service to our clients at D.R. Horton in New York City.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
