Job Description:
AT&T is seeking a passionate and resilient Client Support Assistant to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. This part-time role will require strong communication and problem-solving skills to provide exceptional support to our clients.
Responsibilities:- Respond to client inquiries and resolve issues in a timely and professional manner- Provide product information and assistance to clients through various communication channels (phone, email, chat)- Collaborate with team members to ensure client satisfaction and retention- Maintain accurate records of client interactions and transactions- Identify opportunities for process improvement and communicate feedback to management- Stay up-to-date on product knowledge and industry trends to better assist clients- Assist in other administrative tasks as needed
Requirements:- High school diploma or equivalent; Bachelor's degree preferred- Minimum of 4 years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Innovative mindset and leadership qualities- Passion for exceeding customer expectations and delivering delight
Benefits:- Parental leave for both mothers and fathers- Paid sick leave for personal or family care- Travel and spending expenses for work-related activities
Working Environment:At AT&T, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-tier support and creating a positive experience for our clients.
Deadline to Apply: June 7, 2024
Equal Opportunity Statement:AT&T is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
