Client Service Specialist

Job Description:

Rockwell Automation in San Francisco, California is seeking a part-time Client Service Specialist at the Associate Level with a minimum of 3 years of experience to join our dynamic team. The ideal candidate will be independent, driven, and possess strong project management and planning skills.

Responsibilities:1. Serve as the primary point of contact for clients, handling inquiries, issues, and escalations in a timely and professional manner.2. Manage client accounts, ensuring client satisfaction and retention.3. Collaborate with internal teams to meet client needs and goals.4. Develop and maintain strong client relationships through regular communication and meetings.5. Analyze client data and feedback to identify trends and opportunities for improvement.6. Assist with the development and implementation of client service strategies and initiatives.7. Provide training and support to clients on Rockwell Automation products and services.8. Conduct client surveys and gather feedback to enhance the client experience.9. Maintain accurate client records and documentation.10. Other duties as assigned.

Requirements:1. Bachelor's degree in Business Administration, Marketing, or related field.2. Minimum of 3 years of experience in client service or a related role.3. Strong project management and planning skills.4. Excellent communication and interpersonal skills.5. Ability to work independently and in a team environment.6. Proficiency in Microsoft Office Suite and CRM software.7. Flexibility to work evenings and weekends as needed.

Benefits:1. Paid Time Off (PTO)2. Company transportation3. Dental insurance4. Promote work-life balance and employee well-being.

Equal Opportunity Statement:Rockwell Automation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate the unique differences and talents of all our employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected category. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.